Purchase Information

Returns & Exchanges

15 Day Guarantee

If you are not completely satisfied with your purchase, we are happy to accept your unused merchandise in its original condition within 15 days for a refund.

Please note that sale merchandise will not be returned.  All sales are final.

Returning Your Item

• Please write the order number in the upper right-hand corner of the package and return all receipts in the packaging.
• Pack your merchandise in the original shipping box.
• Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend FedEx or UPS.
• Check your e-mail. We will notify you by e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.

Exchanging Your Item

• Please call Customer Service at 1.888.pianegonda to arrange for an exchange or any questions concerning the product you received.
• Once we receive your item for exchange, we will send your new order by UPS costs may apply. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

Returning a gift

If you are returning a gift, please call Customer Service at 1.888.pianegonda.  We will refund the credit card used by the purchaser.

Return Address:
Pianegonda
ATT: Web Orders
1556 Alton road
Miami Beach, Fl 33139

Contact us by phone 1.888.PIANEGONDA